Refund policy

We want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns
You may request a return within 7 days of receiving your order.
Items must be unused, in original condition, and in original packaging.
For hygiene reasons, earrings are final sale and cannot be returned.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Contact Us
For any questions regarding returns or refunds, please contact us at:
info@shopstoned.co